In our view, scheme and service delivery in Haryana shifted from being a 'Sleeping Giant' with low 'political salience' and high 'system capacity' to 'Battle Ready' with high 'political salience' and high 'system capacity'. The system already had decent capacity with a well-oiled NIC with strong leadership and decent work on e-District implementation in the state under which some schemes/services had been made accessible at the district/subdivision/tehsil level in physical centres.

Further investment was made in system capacity, especially on the technology front, by building an online platform that could be used directly and in assisted mode. Further capacity was built on the physical infrastructure front, where physical centres were revamped and made state-of-the-art, single-window operations. Processes were put in place to run this strengthened system. Political salience for transforming schemes and service delivery in Haryana increased from 2017 to 2018, leading to the launch of Antyodaya Saral as an initiative which further streamlined scheme-service delivery in Haryana.