Key Initiatives
Saksham Ghoshna
Public service delivery across the country is mired with delays and corruption due to information assymmetry between government and citizens. There are 500+ citizen facing services/schemes cutting across 36 departments, where each department has its own way of running operations. To streamline this key element of government-citizen interaction for 2.5 crore citizens of Haryana, Antyodaya Saral provides all these schemes/services of these 36 departments on a single, integrated online platform. This platform is also used at government-run service centres and Common Service Centres. This unprecedented initiative has eliminated the middleman and enabled a more transparent, efficient, paperless and citizen-responsive service delivery system. More than 50 lakh applications have been received through this platform till date.
Integrated Service Delivery Platform
Public service delivery across the country is mired with delays and corruption due to information assymmetry between government and citizens. There are 500+ citizen facing services/schemes cutting across 36 departments, where each department has its own way of running operations. To streamline this key element of government-citizen interaction for 2.5 crore citizens of Haryana, Antyodaya Saral provides all these schemes/services of these 36 departments on a single, integrated online platform. This platform is also used at government-run service centres and Common Service Centres. This unprecedented initiative has eliminated the middleman and enabled a more transparent, efficient, paperless and citizen-responsive service delivery system. More than 50 lakh applications have been received through this platform till date.
Grassroots Service Delivery
There are more than 6000 Common Service Centres across Haryana that provide all 500+ schemes and service available online. This represents a paradigm shift in access to government for citizens living in the most remote parts of the state. Simultaneously it ensures that a citizen living in the village is as empowered as one in a city.
Fixing Accountability
The Saral dashboard allows department officials to view compliance of their staff with timelines notified under Haryana Right to Service Act of 2014 at the state as well as district level. This gives them insight into whether services are being delivered in a time-bound manner. The dashboard provides an inter-district,-department and -service comparison of performance against Right to Service timelines as well as which step of application processing is taking the most time. It is used by the Chief Minister’s Office to review the performance of departments. To further drive accountability, after the completion of every service, an automatic IVRS-based feedback call is made to each applicant. This allows citizens to provide feedback on their experience using the online portal or at a service centre.
Service Delivery Helpline
A state-wide helpline has been set up to resolve service and scheme-related queries and grievances for 2.5 crore residents. The helpline is operational from 7am-9pm from Monday to Saturday. The helpline receives more than 1 lakh calls per month.
Our Impact
Our Partners
