Transforming scheme and service delivery for citizens in the state of Haryana
Each citizen needs access to government schemes and services like Aadhar, Birth Certificate, etc as part of our everyday lives. But, there are many complexities that make this process difficult...
What was life like before Antyodaya Saral?
What was the journey of Antyodaya Saral in the Governance Matrix?
Scheme and service delivery in Haryana shifted from being 'Comatose' with low 'political salience' and low 'system capacity' to 'Battle Ready' with high 'political salience' and high 'system capacity'. Political salience for transforming scheme and service delivery in Haryana increased from 2017 to 2018 (corresponding to the 'Shooting Star' quadrant), leading to the launch of Antyodaya Saral as an initiative. From 2018 to 2019, system capacity was built via transformation of the state machinery on the people, process, and infrastructure fronts.
The state's digital infrastructure was built in the form of an online platform to streamline scheme delivery through a single window on top of physical infrastructure in the form of Saral Kendras as citizen touchpoints. High political salience galvanized the people and processes in the system to work in a mission-mode, driving multi-department coordination for all citizen-centric scheme delivery in an efficient and timely manner.
Here is how the Haryana government worked in a mission mode to augment the system capacity...
Antyodaya Saral online Portal
The online platform leverages the modular Service Plus architecture of National Informatics Centre (NIC), Government of India. The implementation has been done by NIC Haryana State Unit without any external vendors, to drive ownership of departments and long-term sustainability.
Citizen Touch Points
115 Saral Kendras at District Headquarter, Subdivision and Tehsils act as a single-point interface for citizens to avail all government schemes and services. Each Kendra has a standardised citizen-centric layout adhering to 60+ quality parameters such as token system, adequate waiting area, clean washrooms etc.
Enablers
A helpline number for grievance addressal and data dashboards for regular monitoring and tracking of applications.
Antyodaya Saral transformed the lives of millions of citizens and department officials with SARAL portal and SARAL Kendras enabling citizen-centric governance in Haryana
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Haryana ranked #1 in citizen-centric governance in all states
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More than 85% applications closed within Right to Service timelines
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Online applications received through portal every year
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Antyodaya Saral Portal enables access for all citizens of Haryana
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Reduction in delivery time of applications across schemes and services
In Media
Op-Ed
Haryana wins Digital India awards 2020 for e-governance
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