Maha GPR

Maharashtra Governance Process Re-engineering

Ensure predictable, convenient, simple & accountable scheme and service delivery for every citizen in Maharashtra

Why is it important?

Uncertain service delivery timelines create lot of mistrust among citizens

Non-standardized backend workflows lead to lot of delay in service delivery

Compartmentalized departmental functions result in lack of accountability

Did you Know?

12.8 Cr+ citizens in Maharashtra accessing government schemes & services

45 out of 1200 government schemes & services account for 95%+ of total applications in Maharashtra

Program Highlights

Process Re-engineering of Top Services

Simplified application forms and processes for 18 high-volume citizen services (covering ~90% of applications)

Granular Tracking of back end process

Amazon-like stage-wise tracking of applications launched across 900+ services and 90+ DBT schemes, enabling full visibility for both citizens and departments.

Citizen Feedback System

An IVRS-based outbound feedback system is now live to capture citizen experience post service delivery and strengthen accountability.

Aaple Sarkar Dashboard

A review and monitoring dashboard has been launched for departments and districts, enabling performance tracking, rankings, and data-driven reviews.

Impact

12.8Cr+

Citizens in Maharashtra accessing government schemes & services

41%

Reduction in fields while applying for schemes and services

50%

Reduction in documents required while applying for schemes and services

Our Partners

The team is working with the Government of Maharashtra

Gates Foundation is the funding partner

Partner with us today!

Write to us at: outreach@samagragovernance.in