Associates have been instrumental in making the Chief Minister's vision of transforming public service delivery in Haryana a reality. When the initiative was launched, Associates conducted a comprehensive diagnostic of the existing public service delivery system which brought forth its shortcomings. Based on this diagnosis, they then took on the task of revamping and standardizing the way service delivery centres operated across the state. Simultaneously, more than 100 services and schemes were brought online to the Antyodaya Saral portal. Today, the portal has more than 500 schemes and services across 36 government departments. Associates have been the driving force behind operationalizing the service delivery centres.

Citizens typically have to run from pillar to post to get grievances resolved. To this end, the Chief Minister of Haryana set up an online grievance monitoring system. However, this initiative also suffered from inefficiency and poor redressal rate. To mitigate this challenge, Associates established and institutionalised a weekly district level review mechanism which supports Deputy Commissioners in redressing complaints, resulting in an increased grievance disposal rate of 70-80%.